WARRANTY & CLAIMS
LIMITATION OF WARRANTY SCOPE

TERMS OF WARRANTY

Product Warranty against manufacturing defects arising out of a faulty or defective materials or workmanship from (a) the date of invoice or (b) from the date of manufacturing plus 3 months whichever occurs earlier.
Should a manufacturing defect develop in this product during the period of warranty, manufacturer undertakes to get the equipment repaired Free of Cost after inspecting the product and after satisfying itself that the defect is a manufacturing defect.
If, the purchaser has to shift his residence to another town for any reason whatsoever, the warranty benefit will be available at the nearest authorized distributor/ service center only. manufacturer or its authorize distributor/Service center reserves the right to retain any part or component replaced at its discretion in the event of defect noticed in the equipment during the warranty period.
This Warranty is directly related to overall warranty of product against manufacturing defects, defective material and workmanship.

GENERAL WARRANTY TERMS AND CONDITION

This warranty is not valid in case of the following events:

  • The product is not used according to the instruction given in the user's manual.
  • The warranty will not apply to defects arising in company's opinion by reasons of accidents, abuse, misuse, neglect, improper installation (if not undertaken by the company or its representative), fire, flood, earthquake or other act of God or any other natural calamities and for no fault of the company. In case the product is handed over to any third party (any person other than authorized dealer) for inspection will be out of the warranty claim and repairs done or carried out will have to be borne by the purchaser. The problem of Thermal Circuit Breaker blown will not be included in the warranty of the product. The services given for the same will be a paid service.
  • The warranty will not apply if the original seals are found broken or tempered with.
  • The duly stamped warranty card and invoice/purchase document in original should accompany the product if service under warranty period is required to be carried out by the company or it's authorized dealer or authorized service center.
  • Any unauthorized accessories connected to the system will not be cover under warranty and in case any damage is caused in the product due to such unauthorized accessory the product will be out of warranty.
  • If the system is purchased from un-authorized source/ dealer, the warranty will be null and void for lodging any claim. Customers have to produce the warranty card and invoice in original.
  • The warranty terms and conditions shall be governed by the Laws of Pakistan and all disputes are subject to the exclusive jurisdiction of the Courts of Pakistan only.
  • The company in no way will be held liable for any loss or injury or damage caused to any form of life for any reason whatsoever.
  • Installation in an indoor location that does not provide the conditioned environment of 0 ⁰C to 45 ⁰C.
  • Application other than Home/commercial UPS, Inverter.
  • Damage due to insufficient ventilation of the product.
  • Damage or corrosion resulting from environmental pollution such as chemical vapor, acid rain, direct contact with salt water, rust, scratches, aging.
  • Damage caused by abused, accident, mishandling, animals or insects and impact of force or shock than set in the specification.
  • External influences including unusual physical or electrical stress (e.g. power failure surges, lightning, flood, fire, accidental breakage, etc.)
  • Out of warranty period;

LIMITATION OF WARRANTY SCOPE

Company's liability under this Limited Warranty shall be limited to the terms and conditions set forth above. Replaced or repaired Products shall be warranted for the remainder of the original warranty period. In any event, the replacement shall not justify the renewal or new beginning of the warranty period.

Why do Batteries Fail

Batteries have a finite life, determined by the application and the operating conditions. Battery failure can be attributed to various factors, however the causes of failure fall under two distinct categories: manufacturing and non-manufacturing faults.

Manufacturing Faults

Typically occur within the first 3 months. Short Circuits/Dead Cells Where one cell will show a dramatically lower Specific Gravity (SG) reading than the other cells.

Internal Break

Usually resulting from physical damage to a battery during transportation. Century’s stringent quality assurance and inspection processes demanded by leading vehicle manufacturers ensure genuine manufacturing faults in Century Batteries are negligible. Non Manufacturing Faults These fall outside of Century’s strict quality control systems and are more likely to occur the longer the battery is in service. They are often attributed to a problem with the vehicle’s electrical system, its operation or the battery application.

Wear and Tear

As a battery ages, grid metal corrodes and active material is lost from the plate. Over time this leads to a point where the battery will no longer be able to start a vehicle. High temperature will accelerate the degradation rates.

Physical Damage

Incorrect fitment, handling and storage often leads to external damage and subsequent battery failure.

Incorrect Application

Fitting a smaller, less powerful battery or a battery designed for another application can lead to early failure.

Negligence

Failure to maintain fluid levels exposes internal components and accelerates battery failure.

Sulphation

Occurs when the battery is allowed to stand in a discharged state for an extended period of time.

Over-Charging

Often caused if the alternator is incorrectly set or the alternator voltage control fails.

Under-Charging

Short journeys, stop start driving or faulty alternators will not fully recharge a battery.

Discharge

Lights or other accessories left on for extended periods.

Battery Care & Maintenance

  • Regular Inspection and Maintenance

    Regular testing and inspection will help to maximise battery life. A routine inspection at least once a month is recommended to maintain optimum performance. Use the following as a guide when examining your battery: 1. Check the battery's state of charge. Most batteries have a State of Charge Indicator on top of the battery that will give you an on the spot diagnosis of the battery condition. However, a more reliable way to check is with a voltmeter to determine the stabilised voltage or if the vent caps are removable a hydrometer to determine the specific gravity (SG) of the electrolyte. A charged Century battery will have a stabilised voltage above 12.5 volts and an SG reading above 1.240. 2. Ensure the battery top is clean, dry, free of dirt and grime. A dirty battery can discharge across the grime on top of the battery casing. 3. Inspect the terminals, screws, clamps and cables for breakage, damage or loose connections. These should be clean, tight and free of corrosion. 4. Apply a thin coating of high temperature grease to posts and cable connections for added protection. 5. Inspect the battery case for obvious signs of physical damage or warpage. This usually indicates the battery has been overheated or has been overcharged. 6. If you have a maintainable battery, it is important to check if the battery has sufficient electrolyte covering the battery plates. If topping up is required, do not over fill as the fluid levels will rise when the battery is fully charged and may overflow. Top up using distilled or demineralised water and never fill with sulphuric acid. 7. When servicing a sealed maintenance free (SMF) battery, check the State of Charge Indicator. This gives you a snap shot of the battery's condition and whether the battery needs to be charged or replaced. The vehicle may still start the engine although the indicator outlines to replace the battery. If the State of Charge Indicator advises 'Replace Battery' it is important that the battery is replaced as the electrolyte levels may be below the plates which can lead to an internal explosion. 8. For batteries used in seasonal applications and stored long term, fully recharge the battery prior to storing. Check the state of charge or voltage regularly. Should the voltage drop below 12.5V, recharge the battery. It is important to check the battery completely before reconnecting to electrical devices. If you are unsure about the condition or state of charge of the battery, take it to your local battery reseller. They can inspect and test your battery and provide you with professional advice and assistance.

  • Factors Affecting Battery Life

    As batteries age they gradually lose their capacity as their function is performed. The constant charge and discharge eventually leads to failure. Components corrode over time, electrical shorts occur and vibration causes damage; all eventually causing failure. Overcharging and undercharging of a battery will also have a bearing on battery life. Battery Inspection Check electrolyte level - fluid below the tops of the separators indicates overcharging or poor maintenance. Overcharge condition may be due to incorrect voltage setting, low voltage caused by heat or internal defects, or old age deterioration. Is there electrolyte on the top of the battery? This can indicate overcharging or overfilling. Is the battery loose in the carrier? This can cause failure from vibration. Does the battery have signs of damage or mistreatment? This can also cause failure. Discharged (flat) Batteries A flat battery should be checked with a hydrometer. A low Specific Gravity reading of 1.220 or less in all cells indicates a discharged battery and it must be charged before further examination and testing can occur. The discharged condition may be due to a problem in the electrical system (slipping alternator belt, faulty regulator or alternator, high resistance due to corrosion). Internal shorts may also be due to manufacturing defects or shorts through the ageing process or vibration damage. Early Warning Signs Batteries often fail when least expected. The usual warning is a slower than normal battery ability to crank the engine. Other less noticeable factors, such as changed driving patterns and colder/hotter weather will all have an effect on the life of a battery. Encourage your customers to ask for a ‘FREE Battery Test’. It’s good public relations and if the battery is near failure, it may avoid the inconvenience of a roadside breakdown.

  • Technical Tips

    Vibration can reduce a battery’s life. Always use an approved battery clamp to limit vibration. Century batteries are built tough, using robust internal components to resist damage through abrasion and puncture from vehicle vibration. Many alleged ‘dead batteries’ are merely flat batteries. Drivers simply leave lights on or can have faulty voltage regulators. Ensure your battery is properly tested before replacing a battery. It’s impossible to know exactly when a battery might fail. A slow starting engine is sometimes an indication. Old batteries can give trouble in colder weather. Equally, if an engine area becomes overheated in very hot weather and the battery is under strain from air conditioners it may fail. Regular battery checks are always advised.

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